What can travelers expect for this year’s top hotel trends that will make them be in a ‘wow’ moment? From advanced technology experience to enhanced hotel designs, to adventure and family-friendly vibes, industry experts say that these trends will be the year’s biggest innovations. Keep on reading to find out!
Rapid Change in Customer Base
The hotel industry is evolving in more ways than we get to imagine, technology and a great stress on local experiences will determine travel for this year. The hotel industry also adjusts and adapts to a rapidly changing customer base. If you notice, our generation is full of passionate millennial travelers and increasing competition brought on by the ever-evolving sharing economy. However, certain hospitality experts are trying to see if these innovations will last or if it will just temporarily stay. What you need to look out for with hospitality trends is an instinctive in-room technology and a wonderful customer service experience.
Hotel’s Connective Technology
Today, there is no need for calling the front desk or concierge for requests. Hotel guests can easily text hotel staff members instantly on compatible smartphone apps. Most hotels already have their own respective apps so you can effortlessly complete the check-in process before you arrive. Now, you can even unlock your room with a mobile key and just text the hotel staff for requests. You can expect that this will be the industry’s standard for better customer service.
Smart rooms will be bigger this year. We all want a customized and personalized stay in a hotel by looking out for high-tech amenities such as in-room iPads and Wi-Fi access. Major and grand hotel companies are exploring and providing apps that allow guests to adjust their room lighting, temperature, and TV all from their smartphones. We can also expect the coming of voice-activated technology and other advanced features as an effort to help guests get the satisfaction and service they desire.
When it comes to hotel designs, millennials are the primary influencers on this. More hotels credit millennials for this change. Experts found out that millennials traveling alone prefer to be in public or shared space, unlike baby boomers who will go to his or her room and work alone and order room service. Rooms are getting smaller due to the desires of younger travelers as well as rising real estate costs.
More people nowadays like to completely experience how it feels to be a local in a certain country that they visit and that’s why a lot of traditional hotel companies are also getting some appeal to a growing population for travelers who want to experience destinations like a local.
Normally, resorts are commonly the only ones who charge amenities such as in-room Wi-Fi access and on-site parking. But today, many hotels are already doing it. You may often see on your hotel bill unexpected charges. There are charging fees that mirror that of a mandatory resort fee. So just in case you are not aware of this, you can now expect this on your next travel vacation.
Stricter Cancellation Policies
Major companies are setting this kind of industry standard and independent hotels are also following it. Some are now setting cancellation policies which will be strictly unalterable. It will get tougher for guests to change their reservation with no financial penalty. Earlier to these changes, most hotels allow a fee-free change up to 24 hours before check-in, but now the window is 48 to 72 hours, depending on the individual hotel, sub-brand or location. So make sure that everything is finalized and will go well when you make your reservations to avoid any risk of a forfeit in any funds.
Author bio: Ivandrea Ollero is a resident writer for Holiday Inn Parramatta, one of Australia’s contemporary luxurious hotels that also offers a great historical experience for tourists. Ivandrea provides hotel tips and hacks for a blissful best vacation.