Do you believe that the patient is able to assess the level of technical competence of his dentist? When interviewed at organizational seminars, almost all the dental teams answered that the patient did not, of course, have sufficient basic knowledge to objectively measure the dentist's care capacity. It is ultimately the behavioral and relational competences of the dental team that prevails in the election of its dentist. Management is no longer merely an optional competence of the dentist but is, therefore, one of the prerequisites for the success of his professional practice.

1. Health and safety

Without a shadow of a doubt, respect for the basic conditions of hygiene and asepsis is one of the fundamental and radical criteria of judgment of the patient. His award is final. His first impression will also always be the last when it comes to his safety. All the cabinet, in the smallest details, of the good behavior and the posture of the members of the team until the maintenance of the common parts of the cabinet, nothing escapes any of its senses.

2. The aesthetic and functional criterion

When it comes to highlighting skills in aesthetic dentistry or orthodontics, the patient would have the ability to evaluate the quality of the result empirically. Thus, the recovery of basic functions such as chewing, breathing, swallowing or posture is important criteria for assessing the exclusive competence of the practitioner. The beauty of the result and the functional comfort are just as reasons for the patient's recognition of the dental or orthodontic care capacities.

3. The dentist duo & assistant

One cannot imagine how the standard and now normative binomial formed by the dentist and his assistant of care becomes for the patient the essential element of the assessment of the management and organization of the firm. The dentist and his assistant must not neglect any rules of propriety or absolute respect of the patient.

4. Physical and telephone reception, relational care

Do not plan to meet your patient's requirements if you have not formalized, written, and published your firm's administrative management protocols. Many assorted scripts (depending on the level of language and intellectual skills of your employees) which shall at no time allow the Secretary or multipurpose dental assistant and any unfortunate taking initiatives, your telephone reception procedures, In particular, must be irreproachable and standardized.

5. Odontophobia

Nearly 80% of patients in Emergency Dentist show signs of odontophobia. From benophobia to hematophobia, through confused feelings of fear of scam and mistrust, not to mention the more than justified apprehensions regarding the possibility of pre-, post- or post-operative pain, the Patient has every reason not to consult his/her dentist.

6. The dentist's relationship to money: the cost of dental care

Whatever anyone says, this is not so much the fees of the practitioner determines the patient's final decision to consent to the acceptance of the quote, but how its treatment will be argued by all stakeholders in the firm dental, both in substance and in form, that is to say, the organization of appointments (number of RV-term actions) to handling her file upstream and downstream.

7. Management and communication: basic skills

At the heart of the patient's decision-making process, which leads him to consent to the acceptance of his treatment plan, are the transversal skills and performance of the firm's team in management, communication, and organization.