Looking for tricks & tips for great customer service? Planning to improve customer service in your restaurant? Look no further as we are here to enlighten with the seven ways by which you can upgrade the standard of customer service. Great customer service is something that customers tend to remember and due to this reason, they keep coming back from time to time, creating loyal clients. Customer Service is not just about providing services to customers but more about in what manner are you providing those services. A genuine desire to satisfy customer needs, to provide excellent service, and to improve upon customer satisfaction are all an integral part of great service. From caravell blast chiller to serviettes, here are the following customer service tips you should incorporate in your restaurant.
It is very crucial that the staff is well-informed and educated about the products you are selling at your restaurant. Staff should be aware of all the products an item on the menu. To provide good service the staff should be able to answer the most common questions that customers might ask.
Ask your staff to possess a friendly attitude towards the customer from the moment they step inside the restaurant. Staff should have a habit of smiling when they first greet the customer. A simple smile work wonders when it comes to great customer service. Even when handling phone calls of customers the staff should greet them in a warm & welcoming manner.
Saying ‘thank you’ is something that should be an obligation. A simple way for staff to show gratitude towards the customer is by saying thank you whenever the customer pays for his/her bill or finalizes his/her order etc.
Providing Knowledge & Tools
Providing your staff with proper training and teaching them about simple tips and tricks for a great service will surely improve upon customer satisfaction. Making your staff understand the interaction between customers and improving upon the aspect of assisting customers are sure to put a label on your restaurant as ‘one of the best customer service providers’.
There is nothing worse than not paying attention to customers. Imagine a scenario where a customer walks in and for the next five minutes no staff has approached them, this shows the unresponsiveness of staff towards the customer. Staff should be well-aware when the customer walks in or when they require attention so that the staff members can act accordingly.
Respect and Listen
Great customer service can also involve emotions and the ability to understand and listen to customer requests. Showing respect for customers is one of the simplest techniques to improve customer service.
Always train your staff in such a way that they always ask the customers before they leave to give feedback. Customers would appreciate that they were asked for feedback and it will make them realize that the restaurant wants to further improve their customer service and this would leave a good lasting impression on the customer.